We believe in building long-term partnerships through transparency, accountability, and consistent service. Every project is managed with precision, and a commitment to delivering measurable business results.
From creative production to fulfillment and logistics, we provide reliable end-to-end support tailored to each client’s goals, timelines, and operational needs.
Understanding your business objectives, marketing challenges, and operational requirements.
Developing customized marketing communication and fulfillment solutions tailored to your goals.
Combining print, warehousing, data, fulfillment, and creative services into seamless workflow.
Delivering measurable outcomes while continuously improving efficiency, and scalability.
For more than 50 years, Concord Marketing Services has helped organizations simplify the complex challenges of marketing execution, sample manufacturing, fulfillment, inventory management, customer communications, and distribution.
What began as a print and graphics company has evolved into a fully integrated marketing operations partner. Today, Concord helps clients manage everything from product sample programs, direct mail campaigns, and branded storefronts to warehousing, assembly, data services, fulfillment, and technology-driven workflow automation.
Organizations face increasing pressure to improve speed, accuracy, visibility, and cost control. Concord addresses those challenges by bringing technology, data, production, fulfillment, inventory management, and logistics together through one integrated partner.
Our clients rely on us to manage critical programs that support marketing teams, sales organizations, distribution networks, and customer engagement initiatives across North America.
While our foundation was built on exceptional service and accountability, our future is centered on innovation, automation, and continuous improvement. We continue to invest in technology, operational excellence, and scalable solutions that help our clients work smarter, move faster, and achieve better results.
Concord is a family-owned business with deep roots and a forward-looking perspective. We believe lasting partnerships are built through trust, responsiveness, expertise, and an unwavering commitment to client success.
We are proud of our history, but our focus is firmly on what comes next.
At Concord Marketing Services, leadership extends beyond titles.
Our team brings together expertise in marketing operations, sample manufacturing, fulfillment, data services, technology, warehousing, logistics, customer experience, finance, creative strategy, prepress, and business development.
What sets Concord apart is the depth of operational knowledge behind every decision. Many of our leaders have worked throughout the organization, gaining firsthand experience in the processes, technologies, and services that support our clients.
Together, they lead a company that has evolved from its traditional print roots into a modern marketing operations, fulfillment, technology, and supply-chain partner serving clients across North America.
Julie Childers serves as Chief Executive Officer and majority owner of Concord Marketing Services. Having played an important role in the company’s development and growth, Julie provides organizational guidance, long-term continuity, and strategic oversight for the business.
Her commitment to Concord’s values, client relationships, and culture has helped shape the foundation upon which the company continues to grow.
As Concord evolves to meet the changing needs of its clients, Julie remains a trusted resource to the leadership team, helping ensure the company stays focused on long-term stability, strong partnerships, and sustainable growth.
As President and owner of Concord Marketing Services, Sean Arthur leads the strategic direction, day-to-day operations, and continued growth of the company.
Having worked throughout the organization, Sean has played a central role in expanding Concord’s capabilities and guiding its evolution into a modern marketing operations, fulfillment, technology, and supply-chain partner.
She oversees operational performance, client experience, strategic initiatives, and organizational development. Her leadership is focused on strengthening client partnerships, advancing operational excellence, and investing in the people, processes, and technologies that position Concord for long-term success.
Paul Arthur leads business development, client strategy, and sales initiatives for Concord Marketing Services. He works closely with clients to understand their operational challenges, identify opportunities, and develop integrated solutions that create measurable value.
With extensive experience in marketing production, fulfillment, sample manufacturing, warehousing, distribution, and technology-driven programs, Paul helps organizations simplify complex initiatives and improve performance across their operations.
His approach is centered on building strong partnerships, identifying practical solutions, and ensuring Concord’s capabilities remain aligned with the changing needs of its clients.
Michael Cavin oversees the financial and administrative functions of Concord Marketing Services.
His responsibilities include financial management, reporting, budgeting, administrative oversight, risk management, and supporting the systems and controls that contribute to the company’s long-term stability.
Working closely with the executive leadership team, Mike helps ensure Concord maintains the financial discipline and administrative foundation necessary to support daily operations, strategic investments, and responsible growth.
His experience and attention to detail provide important continuity as Concord continues to expand its capabilities and strengthen its position as a trusted partner to its clients.
Brian Quinn works closely with clients to identify opportunities for growth, operational improvement, and long-term partnership success.
His consultative approach and understanding of client objectives help organizations develop solutions that improve efficiency, increase visibility, and support strategic business goals. Brian’s commitment to service and relationship-building has helped establish many of Concord’s strongest client partnerships.
Dwayne Croff combines creative expertise, industry knowledge, and business development experience to help organizations identify solutions that support their marketing and operational objectives.
With more than 20 years of experience as both a designer and business owner, Dwayne brings a distinctive blend of creative strategy, marketing communications expertise, and entrepreneurial perspective to client engagements.
Today, he works closely with clients and prospects to develop creative solutions, support strategic growth initiatives, and identify opportunities where Concord’s marketing, fulfillment, technology, and supply-chain capabilities can create value.
As Director of Creative Services, Lori Ridenour helps transform client ideas into successful marketing programs by connecting creative vision, technical expertise, and production execution. She works across departments to align customer objectives with practical solutions that deliver high-quality results.
With more than 20 years at Concord, Lori has developed extensive experience in creative operations, client support, quality management, and project coordination. Her ability to bridge strategy and execution helps clients navigate complex projects while maintaining accuracy, efficiency, and consistency.
Known for her collaborative approach and commitment to client success, Lori plays an important role in building strong relationships and ensuring projects are delivered with the quality and attention to detail that define the Concord experience.
Josh Arthur works closely with customers and internal teams to ensure projects move efficiently from order entry through production, fulfillment, and delivery.
Having begun working at Concord at sixteen and gaining experience throughout the organization, Josh has developed a practical understanding of the operational processes and systems that support client programs.
In his role as Customer Service & Continuous Improvement Manager, Josh helps coordinate customer requirements, resolve challenges, improve communication, and identify opportunities to strengthen workflows. His focus on customer service and process improvement helps Concord increase efficiency while delivering a consistent and dependable client experience.
Mackenzie Arthur supports the data services and technology-driven processes behind Concord’s direct mail and customer communication programs.
Having worked at Concord since she was sixteen, Mackenzie gained experience throughout the organization before focusing on data management and campaign execution. This background gives her a strong understanding of how data preparation, production, fulfillment, and distribution must work together to support successful client programs.
Today, she manages data processing requirements for mailing campaigns and helps ensure customer information is prepared accurately, securely, and efficiently. Her combination of operational experience and technical knowledge supports Concord’s ability to execute increasingly complex, data-driven programs.
Robert Mitchell supports Concord’s day-to-day operational activities across production, fulfillment, warehousing, inventory management, and facility operations.
Working closely with teams throughout the organization, Rob helps ensure projects are executed accurately, efficiently, and on schedule.
His hands-on management approach, operational knowledge, and commitment to teamwork help maintain the dependable execution and service that Concord’s clients expect. Rob plays an important role in coordinating priorities, supporting employees, and maintaining the operational foundation behind Concord’s client programs.
Cindy Gnatek works closely with clients and internal teams to coordinate project requirements, maintain clear communication, and help ensure programs move efficiently from planning through production and delivery.
Her experience, responsiveness, and attention to detail allow her to anticipate client needs, resolve questions, and support the successful execution of a wide range of projects.
Cindy’s commitment to service and relationship-building helps provide clients with the dependable support they expect from Concord.
For more than five decades, Concord has remained committed to a simple principle: deliver dependable solutions and exceptional service by treating each client’s business as if it were our own.
That commitment has carried Concord through three generations of family leadership.
Each generation has helped the company evolve by building upon the experience of the previous one while introducing new ideas, capabilities, and technologies. That continuity gives Concord a long-term perspective that influences how we invest, how we serve our clients, and how we approach every partnership.
Today, the next generation of Concord leadership is already actively involved in the business. Having worked throughout the organization from an early age, they bring firsthand knowledge of the processes, systems, and services that support our clients every day.
Their experience reflects an important part of the Concord culture: leadership is built through participation, accountability, and a willingness to understand the business from the ground up.
Three generations share one focus: building a stronger, more capable organization that continues to earn the trust of its clients.